Privacy Policy

Effective Date: December 18, 2025

Adam&Sam Brothers Repair (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable laws, including those of the State of Washington.

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Information We Collect

We collect personal information only when you voluntarily provide it to us through our website. This may include, but is not limited to:
• Name
• Email address
• Phone number
• Service request details

Information may be collected through contact forms, service request forms, appointment scheduling, email subscription forms, or other opt-in features.

We collect only the information necessary to provide our HVAC, appliance repair, and related home services.

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How We Use Your Information

The information you provide may be used to:
• Respond to service inquiries and schedule appointments
• Provide HVAC, appliance repair, and related services
• Send appointment confirmations, reminders, and service updates
• Communicate important information related to your request
• Improve our website, services, and customer experience

We do not use your personal information for purposes unrelated to the services you request.

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Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when:
• Required by law or legal process
• Necessary to protect our rights, property, or safety
• You have provided explicit consent

Service providers assisting with operations (such as communication tools) are required to protect your information and use it only for authorized purposes.

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SMS Messaging Policy

By providing your phone number and opting in, you agree to receive SMS communications from Adam&Sam Brothers Repair, which may include:
• Transactional messages: appointment confirmations, reminders, service updates
• Promotional messages: special offers or service announcements

Message frequency may vary. Promotional messages are typically limited.
Message and data rates may apply depending on your mobile carrier and plan.

To opt out of SMS communications at any time, reply “STOP” to any message.
For assistance, contact us at (509) 370-5361 or info@services-wa.com.

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Your Rights and Choices

You have the right to:
• Request access to the personal information we have about you
• Request corrections or updates to your information
• Request deletion of your personal data, subject to legal requirements
• Opt out of future communications

To exercise these rights, please contact us using the information provided on our website.

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Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures include:
• Secure data transmission using SSL encryption
• Restricted access to personal information by authorized personnel only
• Secure storage of data in protected environments

While no method of transmission over the internet is 100% secure, we strive to protect your information using industry-standard practices.

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Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

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Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us through the information provided on our website.

What do our Customers say about us?

We can talk about our identity and daily operations all day long, but the most valuable feedback comes from authentic customer reviews. Reviews speak the truth. Here is a glimpse into what some of our customers have shared about our services and why they choose us as their go-to contractor:

Adam&Sam brothers repair

4.8

Based on 80 reviews

review us on

Great service! Response time was great and Adam came out on a Saturday. Had the necessary parts with him to avoid another trip. He used phone translation to ensure we were properly informed as well Thanks!

They came to fix our A/C. They accurately diagnosed and repaired our air-conditioning in less than an hour. He even cleaned the inside of the A/C and made sure no mess was left behind. Very polite and professional.

He was able to come same day and gave us an hour window instead of 4 or 6 like other shops. He was clean, kind, professional, and very fast. He had all the parts and we are very satisfied.

I am so thankful for their friendly and professional service! They were able to schedule me quickly and diagnose my fridge issues immediately! There was a delay is service only because the manufacture had their email wrong, and our compressor took awhile to ship. As soon as the compressor arrived, Adam & Sam Brothers contacted me and scheduled repair the next day. It is such a relief to find a company that is professional through & through! They did exactly what they said they were going to do and even showed up on time to do the repair! Their contact info is permanently in my phone, just in case another HVAC decides to break down! Thank you!

Sam fixed our Heat Pump at a very reasonable cost and he happily answered questions along the way. He was definitely skilled, a good troubleshooter and trustworthy. Good job!

We are so appreciative of this company's service. I called in the morning and was satisfied knowing that someone would help us with our dryer,which was full of wet clothing and no longer heating.The window of time for expecting a technician was accurate.A technician arrived at our home after 7 (p.m.) and worked till after 9 (p.m.)He rapidly and expertly assessed the problem. He had all the needed parts with him.He worked non-stop replacing parts,he also cleaned years of built up lint in the vent hose and I am now pleased to know how to maintain that myself.The technician was pleasant,professional,efficient,and thorough,as one would expect.We did receive an email invoice with the total charge only,however, it would be helpful if they would offer an itemized invoice. In hindsight,we were probably overcharged for the completed work.We agreed to the the offered quote as it was late in the evening,he traveled far and we were pleased to have him do a great job.I highly recommend Adam & Sam brothers repair.

Work examples

Frequently Asked Questions

Which appliances & HVAC do you repair?

We repair most major kitchen and laundry appliances, including refrigerators, freezers, ranges, ovens, stoves, dishwashers, washers, and dryers. Heat Pump, A/C, Furnace

Do you offer same-day or next-day service?

When our schedule and parts availability allow, we do our best to provide same- or next-day service for calls

What brands can you work on?

We service many leading brands, including Whirlpool, GE, Samsung, LG, Frigidaire, Maytag, KitchenAid, and others. If you are unsure about your brand, you can mention it when you call.

What kind of warranty do you offer?

We provide a warranty ranging from 30 days up to 6 months, depending on the type of repair and the parts involved. Before starting any job, we clearly explain what warranty applies to your specific service.

Are you licensed for appliance repair?

Yes. Our company is fully licensed for appliance repair. Our license type is Appliance Repair, license number: ADAMSBR752QE

Refrigerator & Freezer Repair

A failing refrigerator or freezer can lead to spoiled food and unexpected expenses. Our technicians troubleshoot temperature problems, leaks, noise issues, and electrical failures on most major brands.

Not cooling or freezing properly
Water leaking inside or under the unit
Ice buildup or frost issues
Loud or unusual noises
Ice maker not working

Service City’s

What Hot Tubs services do you provide under your Washington State license?

Under our Washington State license, we provide hot tub repair and diagnostics only, including control board and electronic component repair.

We do not offer hot tub installation, removal, or replacement services.

News & Updates

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Common Heat Pump Problems

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Common Furnace Problems

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Common Problems with Fridge

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How to Take Care of Your Dryer

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